![]() ![]() For any returned items that are not damaged, we can arrange collection from your address and the collection cost will be deducted from your total refund. If the item is no longer required, you have 14 days to notify us via email or phone from the date you received/signed for the order. Once you have contacted us, we will get in touch with our courier to arrange collection and they will notify you of a proposed collection date shortly after. If your order sits outside this timeframe you will not be eligible for a refund. It must be in the same condition you received it in and include all original packaging to qualify for a full or partial refund. If it is confirmed as damaged, we will then arrange with you to collect the item from you at our cost. ![]() If the item is damaged and you would like to return the product you must notify us within 24 hours by email or phone after you or a designated person takes delivery of the item. You must notify us immediately at for any return queries and include as much detail as possible, including any photos if required to support your return enquiry. If for any reason you are not satisfied with your purchase, please follow the following procedures for returning online items. FOR MORE INFORMATION CONTACT US ON 01295 810110 ONLINE SALES ONLY – PLEASE NOTE POLICIES AND PROCEDURES FOR ITEMS BOUGHT IN STORE MAY DIFFER. ![]() ![]() If you are collecting, please arrive between the hours of 9am – 4.30pm Monday – Friday, 10.30am – 4.30pm Saturday and 10.30am – 3.30pm Sunday. We will contact you once your item is ready to collect. Your item will be set aside and reserved for you to collect. We also offer a free Click and Collect option if you would like to pick-up your item in person from our Adderbury store. Average waiting time for delivery to our showroom is two weeks from the date of your order. We will then contact you direct using the contact information you provided at checkout, to update you on the current status of your order and when you can expect to take delivery of it. We are then advised of the lead time for that item, or items if you have multiple orders. Upon receiving your online order, we notify the manufacturer directly and place your order with them. If you have purchased any item from our ranges and furniture collections please note that delivery lead times do vary depending on the item availability from the manufacturer. If you’d like to contact us regarding delivery our phone number is 01295 810110. Please note: when purchasing from our warehouse – delivery charges will vary. Please allow a maximum of 14 days before contacting us via email at Once your item is ready for dispatch, our delivery partners will contact you to discuss the best date and/or time to deliver. If you have placed an order with us online, your order will be processed, packaged, shipped and delivered within 10-14 working days, excluding weekends and bank holidays. For all of our online accessories, we use a range of couriers to cater for different parcel sizes and charges vary accordingly. Our Standard Delivery charge is £50.00 to anywhere within the UK, excluding Northern Ireland, Isle of Wight and Isle of Man and the Channel Islands. For all of our online deliveries we use carefully selected delivery partners who specialise in furniture distribution. ![]()
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